September 8, 2024
Abstract:
This article explores how SAVE International’s value methodology can be applied to enhance airport terminal processes. By focusing on value creation, airports can identify and implement improvements that directly benefit travelers and improve operational efficiency. The article discusses key steps in applying value methodology, including identifying value drivers, measuring performance, and optimizing processes.
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Airports authorities around the world must continually attempt to improve its terminal facilities to upgrade the passenger experience. One effective method to achieving this goal is to use value methodology techniques, as advocated by SAVE International. By focusing on value improvement, airports authorities can identify and implement improvements that directly benefit passengers and develop overall operational efficiency.
The recommended procedures to apply value methodology in organizations include the following:
- Value identification: Identifying the tangible and intangible benefits that a facility or process delivers through its functions.
- Value measurement: Quantifying the value of these benefits using various metrics and assessments.
- Value optimization: Enhancing the value proposition through continuous improvement and innovation.
Application of value methodology to develop an airport terminal processes include the following:
Identify Key Value Drivers:
- Passenger Satisfaction: Determine what factors contribute most to passenger satisfaction, such as wait times, check-in efficiency, and security screening processes.
- Operational Efficiency: Identify areas where improvements can lead to potential cost savings, increased capacity, or reduced resource consumption.
- Revenue Generation: Explore opportunities to increase airport revenue through retail sales, parking fees, and other ancillary services.
Measure Value:
- Key Performance Indicators (KPIs): Develop and track KPIs that align with identified value drivers, such as average wait times, passenger complaint rates, and revenue per passenger.
- Customer Satisfaction Surveys: Gather feedback from passengers to assess their perception of the airport experience.
- Benchmarking: Compare the airport’s performance against industry standards and best practices.
Optimize Value:
- Process Improvement: Use quality control techniques to identify and eliminate waste in airport processes, such as redundant steps or unnecessary delays.
- Technology Adoption: Explore the use of technology to streamline operations and enhance the passenger experience, such as self-service kiosks, mobile apps, and biometric screening.
- Employee Engagement: Foster a culture of continuous improvement and empower employees to identify and implement value-adding initiatives.
By adopting a value-based method, airports can make significant improvements to their terminal processes and enhance the travelers experience. By identifying key value drivers, measuring performance, and optimizing processes, airports can create a more efficient, effective, and enjoyable environment for passengers.
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